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Designer Alley Fabrics LLC

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Customer Service

Welcome
Welcome to Designer Alley Fabrics!  We are here to help you, make your design dreams come true!  Unless otherwise noted all of our fabrics are on-going and re-orderable.  If our current stock level is below your needs, just let us know, we can special order any yardage amount you need over five yards.  As your business grows, we can help you out further, as we offer wholesale pricing and quantities on all of our continuous fabrics!  Our goal is to help you succeed, we want to see you make your dreams come true.  Everybody deserves to make their living being creative, and we are here to give you the raw materials that fuel those dreams!!
Shipping & Delivery
 
            RETAIL INSTOCK SHIPPING:

We strive to ship all our items in a timely manner, We understand that many of you have small businesses and deadlines or your own, and many times you are ordering as your customers order.  Right now our turn around time is 1 to 2 business days upon receipt of order, for all in-stock items .  

We currently offer USPS, Fedex and UPS.  Our cart is set up to offer you actual shipping charges.  Please select from the available options for your particular package.  Packages shipped via USPS first class are being delivered within 2 to 5 days no matter your location within the United States, Packages shipped via USPS priority mail are being delievered within 1 to 3 days no matter your location within the United States.  Fedex and UPS packages are being delivered within 1 to 5 days depending on your location.  PLEASE NOTE: THAT DURING THE WINTER FEDEX GROUND AND UPS GROUND MAY TAKE LONGER DUE TO INCLEMENT WEATHER.

INTERNATIONAL SHIPPING:

Basic International Shipping is anywhere between 3 to 14 business days; Priority International Shipping is anywhere between 3 to 6 business days; ALSO PLEASE BE AWARE once the package leaves here it must go through your countries customs office, we are not able to guarantee customs times and this can vary greatly depending on what country you live in.  We have seen as little as one business day and as much as over 30 business days!  If you suspect your package is held up in customs, you must contact your local customs office as we do not have the contact information for each local office.

INTERNATIONAL TRACKING IS ONLY AVAILABLE FOR INTERNATIONAL PRIORITY AND INTERNATIONAL EXPRESS . Basic International Shipping trancking only updates upon delievery and does not give travel updates.

We ship all expedited orders, and orders over $200.00 in value, direct signature required.  If this is an issue for you due to no-one to pick up the package, please let us know ahead of time so we can make other arrangements.

We provide insurance on all packages at no additional cost to you, for the total value + shipping of the package.  If in the event your package is lost we will either replace or refund you the entire amount of the package including shipping.

WHOLESALE INSTOCK SHIPPING:

We strive to ship all our items in a timely manner, We understand that many of you have small businesses and deadlines or your own, and many times you are ordering as your customers order.  Right now our wholesale turn around time is 1 to 3 business days upon receipt of order, for all in-stock items .  

We currently offer Fedex and UPS for wholesale shipping, although large orders may qualify for LTL freight, please call 541-324-4176 if you are ordering 500+ yards as we may be able to get better shipping prices.  Our cart is set up to offer you actual shipping charges for Fedex and UPS only.  Please select from the available options for your particular package.  Fedex and UPS ground packages are being delivered within 1 to 6 days depending on your location.  PLEASE NOTE: THAT DURING THE WINTER FEDEX GROUND AND UPS GROUND MAY TAKE LONGER DUE TO INCLEMENT WEATHER.

FREE SHIPPING:

**Free Shipping Policy:

 

Free shipping applies to RETAIL orders only over $100.00, sent priority mail via USPS, or Home Delievery via Fedex to one of the 48 contiguous states.

 

Orders to APO, FBO, Hawaii and Alaska are covered if the items can fit in a flat rate USPS mailer or box.


Does not include Express Shipping, freight intensive items*, split shipments, or wholesale orders unless otherwise specifically expressed in writing by one of our sales representatives.

 

If you wish to upgrade your order to Express Shipping then actual Express shipping charges will apply. 

 

* Freight Intenstive Items:

    Stripe Rubber Elastic by the Box
    Trims and Elastic By the Roll including Fold-over Elastic

 

BACKORDERS: 

If you have ordered an item that is out of stock, our system will alert you and let you know if the item is avaiable for back order.  Currently backordered items take anywhere from two to eight weeks before arriving for shipment.  Once the items arrive here they are subject to current turn around times and shipping times.

WE DO NOT BACK-ORDER SWATCHES OR FOLD_OVER ELASTIC PLEASE CALL IN ADVANCE IF SWATCH OR FOLDOVER ELASTIC AVAILABILTY IS A CONCERN  
If a swatch is on back-order we may at our discretion substitute a swatch card, or we will credit back the back ordered amount to your account. For the fold-over elastic we will credit back the amount to your account and put you on a email notification list when the color(s) are back in stock.
 

RUSH ORDERS:
 
At this time we only offer RUSH ORDERS to registered, repeat customers of Designer Alley Fabrics LLC.  Due to the amount of fraudulent RUSH orders we are suspending the RUSH option to first time customers until further notice.
 
Cancelations:
 
Retail Orders :

All cancelations for retail orders must be made prior to cutting and packaging.  Once cut and packaged we are unable to cancel the order. Once you get the item if you do not wish to keep it you may return it following our return policy.
 
Wholesale, Custom Print, Bra Cup or Special Order:
Due to the nature of wholesale, custom print, bra cup or special orders we are unable to cancel the order once processed.  Please note all first time wholesale orders need to have swatch approval.  All custom print orders, bra cup orders and special orders are made to your specific specifications, please see returns and refunds regarding these types of orders.
 

Privacy & Security

We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period! We created this policy to demonstrate our firm commitment to your privacy.

 

Cookies at our site: Our site uses cookies exclusively for the purpose of keeping track of your shopping cart. We do not use cookies for other purposes. You can reject cookies and still use our site, however, it will disable the ability for the site to recognize your cart or your account.

 

Changes to our Privacy Policy: Internet dynamics continually change and it is possible that the Privacy Policy could undergo slight changes, although any such changes would most likely be minimal. However, if any substantial changes are made to the policy, we will make every effort to notify customers through prominent notices on the site.

 

'Returns & Replacements
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Ordering
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Payment, Pricing & Promotions
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Viewing Orders
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Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.